TITLE: Senior Service Specialist
REPORTS TO: Public Health Administrator
- Has at a minimum:
- Must have a Bachelor of Arts or Bachelor of Science in a related field and/or RN license with one year experience in health or human services; or
- Have an LPN license and two years of experience in health or human services
- Must have ability to communicate effectively in inter-personal, organizational, and public settings and with diverse groups.
- Preferred prior experience with Microsoft Office Suites with a strong concentration in Power Point, Word, Outlook, and Excel.
- Ability to learn and use electronic databases and computer programs
- Complies with accepted professional standards and principles.
- Is self-directed with the ability to work with little supervision, has good organizational skills.
- Possesses ability to use own initiative in planning and executing services.
- Is flexible and cooperative in fulfilling role obligation.
- Must be physically able to get in and out of a car many times per day in all types of weather and be able to adapt in a positive manner to various client living conditions (i.e., poor environment, animals)
- Must be a licensed driver with an automobile that is insured and is in good working order. Documentation of current automobile insurance coverage is on file.
SUMMARY OF JOB RESPONSIBILITIES:
The Senior Service Specialist is responsible for information and assistance, assessment of needs, care planning, referrals, assistance in completing applications, authorization of services where permitted and follow up to ensure that referrals and services are accessed. These responsibilities are completed by phone and face to face visits with older adults, adults with disabilities, caregivers and grandparents raising grandchildren. The Senior Service Specialist conducts community outreach activities, such as presentations on services in coordination with the Community Health Educator when needed.
RESPONSIBILITIES AND DUTIES:
- Provide education and assistance through SHIP and complete required SHIP documentation and reporting.
- Provide for the Coordinated Point of Entry for all clients, assessing their needs, making referrals, developing care plans and following up to ensure clients are getting the services they need and to encourage follow-through to accomplish goals established through an action plan and/or discussion guided by the client.
- Maintain and manage the Caregiver Advisor and Grandparents Raising Grandchildren program in accordance with ECIAAA standards.
- Maintain complete record documentation in accordance with program guidelines and summit information as required for billing.
- Maintain a working relationship and written agreements with local aging and disability related providers, as well as the major human service providers.
- Maintains current information with respect to the services and opportunities available to the population served.
- Organize and prioritize caseload to meet required standards of the Older American’s Act and standards placed by ECIAAA.
- Assist and back up the Community Care Coordinator and Adult Protective Services Caseworker.
- Maintain all required certifications.
- Perform other duties as assigned.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of the job. The incumbents may be requested to perform job related tasks other than those stated in this description.
CERTIFICATIONS (Obtain and Maintain):
Agency personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor and program guidelines. In addition, agency personnel are expected to accept personal responsibility for other educational activities to enhance job related skills and abilities. All agency personnel must attend mandatory educational programs.