Senior Services Specialist
The Senior Service Specialist is responsible for information and assistance, assessment of needs, care planning, referrals, assistance in completing applications, authorization of services where permitted and follow up to ensure that referrals and services are accessed. These responsibilities are completed by phone and face to face visits with older adults, adults with disabilities, caregivers and grandparents raising grandchildren. The Senior Service Specialist conducts community outreach activities, such as presentations on services in coordination with the Community Health Educator when needed.
Duties and Responsibilities
Education and/or Experience
Must have a BA or BS in a related field, RN, LPN, or High School Diploma with experience as defined by the Illinois Department on Aging. Experience working with older adults preferred. Must have AIRS certification or obtainable within one year of employment. Must have excellent communication, organizational, and decision-making skills. Must have the ability to work with diverse groups. Must have prior experience with Microsoft Office.
Certifications (obtain and maintain)
Must have dependable vehicle for use during work hours, valid Illinois Driver’s License, and appropriate auto insurance. Must be physically able to get in and out of a car many times per day in all types of weather and be able to adapt in a positive manner to various client living conditions (i.e., poor environment, animals)
General office environment. Community and home environment. Possible exposure to infectious disease. In and out of automobile. Exposure to individuals with poor housing conditions, animals, and/or possible altered mental status.
Expected to participate in appropriate agency continuing education required by the Administrator and as well as program guidelines. Additional continuing education is encouraged with approval.« Back to Jobs